SHIPPING & RETURNS
Mothering the Mother Apothecary
Last updated: 28 August 2026
This policy applies to physical products purchased from the Mothering the Mother apothecary.
SHIPPING
Available delivery options and costs will be displayed at checkout.
Orders will be dispatched to the address provided at checkout.
Please ensure your delivery address is correct before completing your order.
Estimated delivery times will be provided where possible, but delivery times may vary due to circumstances outside our control.
INTERNATIONAL ORDERS
Where international shipping is offered, the customer is responsible for ensuring that products can legally be imported into their destination country.
The customer may also be responsible for customs charges, import duties or taxes where applicable.
We cannot guarantee that a product permitted for sale in the UK can be imported into another country.
RETURNS
Your statutory consumer rights apply to all applicable purchases.
Where you have the legal right to cancel an order, you may do so within the applicable cancellation period.
Some products may be exempt from cancellation rights where permitted by law, for example certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
Any such restriction will be communicated clearly before purchase.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, incorrect or appears to have a fault, please contact us as soon as reasonably possible at:
support@motheringthemother.love
Please include:
Your order number
A description of the issue
Photographs where appropriate
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
FAULTY PRODUCTS
If a product is faulty, unsafe, not as described or does not meet applicable legal requirements, your statutory consumer rights apply.
Nothing in this policy limits those rights.
NATURAL PRODUCT VARIATION
Many of our products contain natural ingredients.
Colour, texture, scent and appearance may vary slightly between batches.
Such natural variation does not necessarily indicate a fault.
PRODUCT STORAGE
Please follow all storage instructions provided with your product.
Keep products away from children where appropriate.
Do not use products beyond their stated use-by date or recommended period of use.
PRODUCT-SPECIFIC INFORMATION
Individual apothecary products may have additional instructions, warnings or restrictions.
Always read the product label and product page before use.
CONTACT
For questions regarding shipping, returns or products:
Mothering The Mother
Email: support@motheringthemother.love